Complaint

In order to achieve a Good Corporate Governance, Corporate Behavior and Company's Code of Ethics, companies need to develop a complaints system that is responsive, transparent, responsible, secure, also guarantee the confidentiality of identity.

Complaint System is a platform for all users to convey suspicion of deception or violation allegedly done by officials by either officials/employees/partners/vendors/suppliers or other parties related to company.

The scope of complaints those are acted upon by whistleblowing system is as follows:

1. Fraud/deception/embezzlement of assets/corruption, leakage of information.

2. Unlawfull acts (including stealing, use of violence against employees or leaders, extortion, drug use, harassment, and other criminal acts).

3. Violation of Company Regulations, business ethics and Company’s Code of Conduct or politeness norms in general.

4. Abuse of authority/position and retaliation against individuals who report violations.

5. Conflict of Interest.

6. Corruption and bribery (including accepting or forcing compensation in the form of money/gifts/commissions or any form).

7. Other unlawful acts/behaviors which can cause harm to the company.

Best Regards,

PT Kookmin Best Insurance Indonesia
(KB Insurance)

Data Complaint Handling

• 2019
• 2020
• 2021
• 2022
• 2023
• 2024
• 2025